BUSINESS ETIQUETTE

BUSINESS ETIQUETTE

• Attainment DescriptorsBy completing this course, delegates will be able to:
  • Understand how to behave in various situations at the workplace
  • Explore the ways of dealing with peers and customers from diverse cultures
  • Illustrate the formation of perceptions and how these affect the communication process
  • Elucidate general dos and don’ts in a multi-cultural business world