Business Model

Client Engagement Process (4D Model)

Learning Impact Assessment Model

REACTION

FEEDBACK FORMS

Captures participants’ satisfaction with the experience immediately following the program.

LEARNING

ASSESSMENT EXAM

Captures the increase in knowledge, skills or capabilities as a result of the experience.      

BEHAVIOR

CLIENT FEEDBACK

Whether participants successfully applied (now or future) learning to their work.

RESULTS

BUSINESS IMPACT

Assesses participants’ changes in performance or behavior and how those changes have benefited the organization.