Business Model

Client Engagement Process (4D Model)

Discover (Understand Specific Learning Needs)
- Learning needs analysis
- Generic program outline
- Faculty identification
Design (Create Specialized Learning Solution)
- Detailed content shared and vetted by client
- Faculty delivers the program with intended learning objectives
Deliver (High Business Impact Sessions)
- Specific learning objectives from business
- Customized program outline shared/signed off
Drive (Improvement)
- Feedback captured
- Improvement areas identified and implemented
- Continuous content update/upgrade

Learning Impact Assessment Model

REACTION

FEEDBACK FORMS

Captures participants’ satisfaction with the experience immediately following the program.

LEARNING

ASSESSMENT EXAM

Captures the increase in knowledge, skills or capabilities as a result of the experience.

BEHAVIOR

CLIENT FEEDBACK

Whether participants successfully applied (now or future) learning to their work.

RESULTS

BUSINESS IMPACT

Assesses participants’ changes in performance or behavior and how those changes have benefited the organization.

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