As per Pareto’s principle, 80% of the revenues are made from 20% of the customers.
In every type of business, there are irate, demanding and unreasonable customers. Effective customer complaint handling is one of the most important aspects of providing excellent customer service.
While it’s a good idea to focus on the best channels to get new clients, it’s also a good idea to diversify channels so that new clients can find you from multiple sources
The ability to negotiate effectively is an important skill. It is also a skill that can easily be developed by understanding the process involved.
This course on Selling skills is very important in organizations where highly skilled sales people can make the difference between an average company and an outstanding, highly successful company.
In order for the sales team to effectively understand the business challenges of their clients and link solutions to a customer’s business priorities, Consultative selling is a critical skill.