Customer Centricity

Customer Centricity

  • Attainment DescriptorsBy completing this course, delegates will be able to:
    • Understand why and how customer centricity is more important than customer satisfaction
    • Learn best practices in how to achieve customer centricity
    • Learn the ability to engage with the customer by striking win-win business relationships and cultivating an exceptional customer service culture.
    • Explore strategies for developing business, and inculcating exceptional customer service
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