Customer Centricity

Customer Centricity

• Attainment DescriptorsBy completing this course, delegates will be able to:
  • Understand why and how customer centricity is more important than customer satisfaction
  • Learn best practices in how to achieve customer centricity
  • Learn the ability to engage with the customer by striking win-win business relationships and cultivating an exceptional customer service culture.
  • Explore strategies for developing business, and inculcating exceptional customer service