Accounting and Finance
Banking & Wealth Management
Equity, Fixed Income & FX Markets
Financial Report Writing
Investment Banking & Operations
Microsoft Office Suite
Regulation & Compliance
By completing this course, delegates will be able to:
Understand why and how customer centricity is more important than customer satisfaction
Learn best practices in how to achieve customer centricity
Learn the ability to engage with the customer by striking win-win business relationships and cultivating an exceptional customer service culture.
Explore strategies for developing business, and inculcating exceptional customer service
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