Customer Centricity

Customer Centricity

• Course Description

  Customer centricity is a mandatory company requirement as organizations understand that every action influences customer experience.
  This course will teach delegates the best practices on how to achieve customer centricity by optimizing and aligning organizational resources, processes and structures to effectively meet the needs of the customer, while building mutually beneficial relationships.

• Course ObjectivesBy completing this course, delegates will be able to:
  • Understand why and how customer centricity is more important than customer satisfaction
  • Learn best practices in how to achieve customer centricity
  • Learn the ability to engage with the customer by striking win-win business relationships and cultivating an exceptional customer service culture.
  • Explore strategies for developing business, and inculcating exceptional customer service