CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

  • Course Description

    In the age of the empowered consumer, a robust customer relationship strategy is crucial. CRM helps companies to manage and analyze customer interactions and data throughout the customer lifecycle.
    This course helps to achieve the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

  • Course ObjectivesBy completing this course, delegates will be able to:
    • Identify strategic relationships
    • Develop consumer penetration strategies
    • Understand strategies for deeper mining
    • Adopt techniques for successful selling & getting more business
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