Introduction

Upselling and cross-selling are powerful sales strategies that can significantly increase revenue while enhancing customer satisfaction. This program will guide participants in identifying upselling and cross-selling opportunities, customizing recommendations to align with customer needs, and overcoming objections to close sales more effectively. By mastering these techniques, sales professionals will drive both client satisfaction and business growth.

Keywords

Upselling, cross-selling, customer needs, sales strategies, customer satisfaction, objection handling, sales success

What You Learn

1

How to identify up and cross-selling opportunities within existing customer interactions.

2

Approaches to tailoring product and service recommendations to align with specific customer requirements.

3

Techniques to offer value-added solutions that elevate the overall customer experience.

4

Strategies for managing objections and improving conversion rates.

5

Methods to build credibility and trust when introducing additional offerings.

6

The role of timing and consultative communication in maximizing up and cross-selling outcomes.

This Is For You If

You aim to refine your team’s sales techniques, enhance customer satisfaction, and drive revenue through effective up- and cross-selling strategies.

How You Benefit

Increase revenue generation by identifying and capitalizing on sales expansion opportunities. 

Deliver personalized recommendations that improve customer experience and loyalty. 

Enhance persuasion skills to handle objections and secure additional sales confidently. 

Build stronger client relationships through solution-oriented conversations that drive long-term value.

The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

20,000

programs conducted in nearly 2 decades.

80%

of our clients are Fortune 500 companies.

92

out of 100 learners recommend our programs to others (NPS score).

483,000+

professionals have leveled up their skills and mindsets.

42%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

27

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.