Introduction

This program is designed to help you as a leader or manager to master effective practices for professional communication, select communication strategies to communicate decisions effectively, and convey your organization’s capabilities and limitations to customers.

Keywords

Communication skills, leadership, customer relations, decision-making, professional communication, customized solutions

What You Learn

1

Best practices for effective professional communication.

2

Understanding customer expectations and needs.

3

Tailoring communication strategies for specific purposes.

4

How to effectively convey a decision.

5

Explaining domain capabilities and limitations to clients.

6

Setting the right customer expectations.

What You Get

Videos

Videos

Articles

Articles

Digital Badges

Digital Badges

Quizzes

Quizzes

Handouts

Handouts

One-to-one mentorship

One-to-one mentorship

This Is For You If

You are a leader, manager, or professional in customer-facing roles aiming to improve communication strategies.

How You Benefit

Boost customer rapport and expectation management.

Enhance your influence as a leader.

Show adaptability to customer needs.

Strengthen your competitive edge in the market.

Show proficiency in addressing evolving customer demands.

Transform transactions into relations.

What You Shouldn’t Miss

Assertiveness – The Power of a Positive No

Assertiveness – The Power of a Positive No

4.6
Learn to confidently say "No" at the workplace without jeopardizing your career.
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Crucial Conversations

Crucial Conversations

5
The program will equip you to navigate high-stakes dialogues effectively, boosting confidence and emotional control through actionable plans.
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English Language Enhancement

English Language Enhancement

5
This program is aimed at helping employees raise their English language proficiency as a vital professional skill.
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The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

94

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

12

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.