Crucial Conversations

The program will equip you to navigate high-stakes dialogues effectively, boosting confidence and emotional control through actionable plans.

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Introduction

This program is designed to equip you with the skills needed to handle high-stakes conversations adeptly, establish emotional boundaries, and boost your confidence while addressing sensitive topics, such as appraisals, work deadlines, or budgets. Learn persuasive speaking, overcoming resistance, and helping your team navigate crucial conversations successfully.

Keywords

Crucial conversation, communication skills, conflict resolution, emotional intelligence, decision-making, persuasive speaking

What You Learn

1

Techniques for persuasively expressing oneself in crucial situations.

2

Establishing emotional boundaries for effective communication.

3

Fostering teamwork and collaborative decision-making.

4

Strategies to address sensitive topics effectively.

5

Building confidence in crucial conversations.

6

Means to boost acceptance and reduce resistance.

What You Get

Videos

Articles

Digital Badges

Quizzes

Handouts

One-to-one mentorship

This Is For You If

You deal with high-stakes conversations such as workplace conflict, hiring or stay interviews, and pitches to clients.

How You Benefit

Defuse conflicts – both active and potential.

Enhance your confidence in addressing sensitive issues.

Strengthen your ability to convey difficult decisions.

Reduce intra- and inter-team misunderstandings and conflicts.

What You Shouldn’t Miss

Agree to Disagree

This is a program focused on equipping participants with essential conflict resolution techniques to effectively manage disagreements within the workplace.

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Assertiveness – The Power of a Positive No

4.6

Learn to confidently say "No" at the workplace without jeopardizing your career.

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Connect, Collaborate & Communicate

This program helps managers enhance their communication skills, a crucial skill for meeting customer needs and getting easier buy-ins on decisions.

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English Language Enhancement

This program is aimed at helping employees raise their English language proficiency as a vital professional skill.

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The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.