Introduction

Learn to understand the dynamics of conflict, develop effective communication skills, assess different conflict management styles, and reach mutually beneficial solutions, to create a positive and collaborative work environment.

Keywords

Conflict resolution, communication skills, collaboration, productivity, relationship building, conflict management, emotional intelligence, negotiation skills, problem-solving, team dynamics

What You Learn

1

Exploring the dynamics of workplace conflict.

2

Understanding the impact of unresolved disagreements.

3

Techniques for improving communication during disagreements.

4

Strategies for demonstrating empathy through active listening.

5

Identifying different conflict management approaches.

6

Understanding the role of emotional intelligence in conflict resolution.

7

Techniques for reaching win-win solutions.

8

Negotiation skills for resolving disagreements.

What You Get

Videos

Videos

Articles

Articles

Digital Badges

Digital Badges

Quizzes

Quizzes

Handouts

Handouts

One-to-one mentorship

One-to-one mentorship

This Is For You If

You are in HR or a manager overseeing team relationships, seeking to enhance your conflict resolution skills while allowing employees to have their say.

How You Benefit

Improve your conflict resolution and problem-solving capabilities.

Enhance intra-team communication.

Show that you respect everybody’s point of view without having to agree with everyone.

Improve your leadership credentials.

What You Shouldn’t Miss

Building Your Personal Brand – Executive Presence

Building Your Personal Brand – Executive Presence

5
Build your personal brand to improve your perception and gain recognition for your skills and contributions.
Building Networking Skills

Building Networking Skills

5
This program focuses on essential relationship-building techniques to establish and maintain strong connections with clients, suppliers, and stakeholders.
Emotional Intelligence

Emotional Intelligence

4.6
This program introduces you to practical strategies to enhance your Emotional Intelligence in dealing with complex human interactions.
Switching to Self-Drive

Switching to Self-Drive

5
This program helps you focus on improving your mindset towards self-improvement and goal achievement, fostering personal development and growth.

The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

94

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

12

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.