Introduction

Learn techniques to influence and accept others, create harmonious environments, and enhance empathy in interactions, thus fostering better relationships and resolving conflicts within the workplace.

Keywords

Neuro-linguistic programming, NLP, mental maps, conflict resolution, empathy, mental attitude, behavioral patterns, personal development, interpersonal skills, emotional intelligence

What You Learn

1

The 4 pillars of neuro-linguistic programming (NLP).

2

Understanding the power of thoughts and beliefs.

3

Identifying verbal and non-verbal cues.

4

Techniques for effective communication, building rapport and trust.

5

Identifying sources of conflict using NLP.

6

Techniques for resolving conflicts.

7

Importance of empathy in the workplace.

8

Creating a supportive and understanding environment.

What You Get

Videos

Videos

Articles

Articles

Digital Badges

Digital Badges

Quizzes

Quizzes

Handouts

Handouts

One-to-one mentorship

One-to-one mentorship

This Is For You If

You are in a leadership role, or working in HR, looking to resolve conflicts and create a more empathetic work environment.

How You Benefit

Improve communication and collaboration among teams.

Enhance conflict resolution and problem-solving abilities.

Strengthen interpersonal relationships and team dynamics.

Increase empathy and understanding within the workplace.

Improve employee satisfaction and retention.

Enhance your leadership capabilities.

What You Shouldn’t Miss

Eye for Detail<sup>TM</sup>

Eye for DetailTM

4.9
Develop the tools and mindset to build a culture of excellence in your team through our trademark “getting it right first time, every time” approach.
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The Philosophy of IKIGAI

The Philosophy of IKIGAI

5
Draw from the Japanese philosophy of balancing personal joy and service to others to derive purpose in life.
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Personality Development with MBTI – Myers Briggs Type Indicator

Personality Development with MBTI – Myers Briggs Type Indicator

5
Use the power of MBTI for personality development, fostering self-awareness, and understanding individual differences for improved business interactions.
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Mentorship Program

Mentorship Program

4.8
This mentorship program equips you with essential coaching and mentoring skills to foster stronger relationships and continuous team development.
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The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

94

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

12

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.