Assertiveness – The Power of a Positive No

4.6

Learn to confidently say "No" at the workplace without jeopardizing your career.

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Introduction

This program on the art of saying No helps you address issues in being assertive, equipping you with techniques to manage conflicts, confrontations, and ‘difficult’ individuals. You will learn the nature of conflict, approaches to assertiveness, flexible refusal techniques, and transactional analysis.

Keywords

Assertiveness, communication skills, conflict resolution, saying no, bullying, confrontations, difficult people, transactional analysis

What You Learn

1

Understanding the nature of different kinds of conflict.

2

Identifying different ways of asserting oneself.

3

Developing flexible techniques for saying no.

4

Implementing transactional analysis in communication.

5

Addressing bullying and professional recourses available.

6

Enhancing confidence in communication.

What You Get

Videos

Articles

Digital Badges

Quizzes

Handouts

One-to-one mentorship

This Is For You If

You are in any role seeking to enhance your assertiveness, communication, and conflict resolution skills.

How You Benefit

Improve your communication and conflict management skills.

Develop a bouquet of skills to handle difficult situations.

Reduce workplace stress and tension.

Enhance your workplace respect and professionalism.

Improve team dynamics and minimize unproductive tasks.

Be aware of the workplace escalation matrix.

What You Shouldn’t Miss

EmpowerHER

Empower yourself as a woman through self-reflection, skill-building, and mindset development.

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Agree to Disagree

This is a program focused on equipping participants with essential conflict resolution techniques to effectively manage disagreements within the workplace.

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Connect, Collaborate & Communicate

This program helps managers enhance their communication skills, a crucial skill for meeting customer needs and getting easier buy-ins on decisions.

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Crucial Conversations

The program will equip you to navigate high-stakes dialogues effectively, boosting confidence and emotional control through actionable plans.

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The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.