Introduction

Using interactive sessions, case studies, and practical exercises, this program will introduce you to the philosophy and methods of design thinking to approach complex challenges, and to create user-focused solutions.

Keywords

Design thinking, complex problem-solving, innovation, human-centered focus, customer experience, user experience, process redesign

What You Learn

1

Introduction to design thinking: definition and key concepts.

2

Evolution and stages of design thinking.

3

Understanding user needs (empathy) and finding the actual problem.

4

Mapping customer journeys to determine the end-solution.

5

User-centric design vs. product-centric design.

6

Iterative prototype-building and testing, feedback, and iteration.

7

Adapting design thinking to process improvement and identifying inefficiencies.

8

Real-world examples of successful and sustainable design.

What You Get

Videos

Videos

Articles

Articles

Digital Badges

Digital Badges

Quizzes

Quizzes

Handouts

Handouts

One-to-one mentorship

One-to-one mentorship

This Is For You If

You seek to use design thinking to create products and services that solve end-user problems and improve customer experience.

How You Benefit

Master the principles and stages of design thinking.

Apply design thinking methods to solve complex problems.

Appreciate the importance of user experience in creating sustainable designs.

Be able to redesign processes to improve efficiency.

What You Shouldn’t Miss

Building an Agile Mindset

Building an Agile Mindset

5
Adapt rapidly to changing market conditions and improve products and processes to ensure continuing success.
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Mental Models

Mental Models

5
Know and modify your mental models of the world to be a better thinker and make better decisions.
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Salaried Entrepreneur

Salaried Entrepreneur

5
Learn to take ownership of the organization and inculcate the entrepreneurial mindset.
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Problem-Solving & Decision-Making

Problem-Solving & Decision-Making

4.6
Learn the essential skills and techniques required to solve business and workplace problems and make informed decisions effectively.
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The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

94

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

12

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.